General policy statement
LIB Airport Transport is committed to protecting the privacy of our customers. LIB Airport Transport will collect, use, store and disclose “personal information” in accordance with the information privacy principles set out in the Privacy information” in accordance with the health privacy principles set out in the Health Records Act 2001.
This policy is designed to assist you understand how your personal information or health information is managed by LIB Airport Transport. It also provides information to you about how you can obtain information about how your personal information or health information are maintained in accordance with privacy legislation.
This policy applies to all employees of LIB Airport Transport when dealing with personal information or health information. When LIB Airport Transport enters into a contract with another person or organisation for the provision of goods or services relevant to the functions and activities of LIB Airport Transport, those persons and organisations will be required to manage all personal information and health information in accordance with the privacy legislation but may also have their own relevant privacy policies.
This policy may be varied from time to time. It may also operate in conjunction with internal LIB Airport Transport privacy policies and specific policies and collection notices developed by business units to explain their privacy management systems
Types of information
Personal information
“Personal information” means information or an opinion about an individual whose identity is apparent, or can be reasonably be ascertained, from that information. Examples of personal information include your name, sex, date of birth, address, financial details, marital status, education, and employment history. Some kinds of personal information are referred to in privacy legislation as “sensitive information”. Sensitive information is given extra protection under the law. This type of information includes information about an individual’s racial or ethnic origin, religious beliefs, political views, sexual preferences, membership of unions and criminal record.
In this policy, “personal information” refers collectively to personal information and sensitive information, unless otherwise noted.
Information that is contained in publications or other documents that are generally available is not personal information. Examples include information contained in newspapers, magazines, annual reports, publicly available website content, social media content available to the public or a group.
LIB Airport Transport will only collect personal information or health information from you if it is necessary for the provision of services to you, for recruitment purposes if you are applying for a position with LIB Airport Transport, or for other purposes associated with the carrying out of its functions, including compliance with regulatory or other obligations and ongoing assessment and improvement of its services.
Those functions include the provision of public transport services, the operation and maintenance of Transport infrastructure and rolling stock, and associated infrastructure, developing and delivering projects associated with the regional network, and all associated activities.
Reasons that LIB Airport Transport may collect personal information or health information from you include if you:
- book tickets to travel with LIB Airport Transport
- travel with LIB Airport Transport, or attend at LIB Airport Transport stations or platforms
- are not travelling with a valid purchase ticket, or engage in conduct that breaches public transport laws
- register with LIB Airport Transport for the purpose of receiving updates about services or details about special offers
- wish to make a complaint or comment about LIB Airport Transport services or its staff
- apply for a position with LIB Airport Transport
- provide services to LIB Airport Transport
- make a request for access to documents under the Freedom of Information Act 1982
- inform LIB Airport Transport of any special assistance you require
- register lost property.
LIB Airport Transport will endeavour to collect personal information and health information directly from the person to whom it relates. However, in some cases, the information will be collected from third parties. These include for example, when customers wish to make a complaint or provide feedback to LIB Airport Transport via the call centre, which is managed through our head office.
LIB Airport Transport may also collect personal information from social media.
LIB Airport Transport will take all reasonable steps to provide you with a notice that tells you why your personal or health information is being collected prior to it being collected (or as soon as practicable after), how the information will be used and the consequences, if any, for not providing the information. In certain situations, this will not be practicable, for example, in emergency situations on a train or platform when a person requires medical assistance, or other situations where a person wishes to make a complaint via the call centre or directly to a conductor or station staff.
LIB Airport Transport will only use or disclose personal information or health information for the purpose for which it was collected, or reasonably apparent at the time of collection, or where the person has consented to the information being put to another specified use.
From time-to-time LIB Airport Transport may be required to disclose personal information when compelled by law to do so, for example, when ordered by a Court, or compelled by the Office of the National Transport Safety Regulator or other regulatory body.
LIB Airport Transport may also disclose personal or health information to third parties in the following circumstances:
To Public Transport Liberia or its nominees to use in connection with transportation functions related to passenger transport, or in respect of requests under FOI legislation that are better processed by LIB Airport Transport.
To the Department of Economic Development, Jobs, Transport and Resources for use in relation to enforcement of ticketing and other public transport offences, or in respect of requests under FOI legislation that are better processed.
To public transport operators and public transport authorities where a person has raised an issue or query that requires information from that operator or authority.
To specific contractors associated with performing services for LIB Airport Transport. Examples include coach services.
LIB Airport Transport’s website contains links to other websites. If you use these links, please note that third parties operate these sites. LIB Airport Transport is not responsible for the content of any external website. LIB Airport Transport’s policies and procedures do not apply to third party websites.